Team Lead - Contact Center (Voice, Chat & Email)

Lead a team of customer service associates at Cognizant Bangkok across voice, chat, and email channels in a 24/7 contact centre environment, owning SLA achievement, KPI delivery, and client contractual compliance. The role covers real-time floor support, escalation handling, performance coaching, and continuous improvement in partnership with Quality, WFM, and Training teams. Requires 5–8 years of BPO operations experience and at least 2 years in a team lead capacity.