Service Manager (Malaysia and Singapore)

Manage RateHawk's top B2B travel partners in Malaysia and Singapore from a Bangkok base, handling escalations, monitoring ongoing CRM cases, and providing regular service updates to ensure client satisfaction. The role uses tools such as Tableau and SQL to track service metrics and prepare reports, and requires fluency in both English and Malay. Collaboration with operations, support, and tech teams to improve service delivery is a core part of the position.