Operations Support Executive (Shift Support Agent)

Serve as the first point of contact for 2C2P's fintech merchant clients during overnight and extended-hours shifts, handling inbound phone and messaging-channel inquiries, performing initial issue triage, and escalating complex technical cases to specialist teams. The role requires strict shift reliability on either 15:00–00:00 or 00:00–09:00 schedules, with all interactions logged in the ticketing system and SLA metrics actively monitored. One to two years of customer support or operations experience in fintech, banking, or a technology environment is preferred.