Chief Concierge

Deliver luxury, personalised guest service and oversee the full concierge, bell, and valet operations at an IHG Hotels & Resorts property in Pattaya, managing luggage services, transportation, dining reservations, and tour bookings while ensuring consistent, high-standard service across all shifts. Personally engages with VIPs and repeat guests, maintains guest preference records, and builds long-term loyalty relationships with discretion and professionalism.