“Guest-facing welcome and employee-facing policy running as one programme, not two.”— PrideShow Editorial Board
Marriott has been running Love Travels for long enough that it has stopped reading as a campaign and started reading as a market position. Its PRIDE Associate Resource Group operates globally, and its Corporate Equality Index 100% score has been sustained across multiple years rather than claimed once.
In Thailand the group runs 30-plus brands — JW Marriott, Ritz-Carlton, W, Sheraton, Westin, Le Méridien, Renaissance — across Bangkok, Phuket, Chiang Mai, Pattaya and Hua Hin, which is one of the two or three deepest hospitality footprints in the country.
Fourth on points, level with the leaders on most axes. Marriott's distinguishing feature remains that its LGBTQ+ guest-facing work and its employee-facing work are the same programme, not two disconnected ones.